All the market research reports that are due to be delivered over the online channel (via email or available as an online download) will be done within 2 to 12 hours from the time of the receipt of the payment.
Customers who opt for the physical delivery of the market research reports, will receive them by courier within 3 to 5 days from the date of the receipt of the payment. Geographical constraints may impose a small tolerable delay.
Modifying or fine tuning of reports
All market research reports can be fine-tuned to meet customer’s requirements. The level of changes or customization required on the reports to meet customer’s needs will impact the time in getting the reports completed. Hence, Bonito Research analysts will focus to limit or enhance the reports based on the inbuilt complexity, the timeline for delivering the reports and the constraints around the requested change/ customization.
Every report that is compiled by the Bonito research team involves in-house methodologies and lots of data. Considering the complexity around getting market research done and the confidentiality of the reports made, cancellation of orders are not permitted once the payments have been made or if the reports have been delivered. All customers of Bonito Research are advised to read through the information about reports before placing an order.
Refund of payments can be initiated with Bonito Research only if there has been a history of multiple payments made. Such initiations will be attended to at the earliest based on receipt of the refund request.
Quality of Market Research Reports
Any concerns around the quality of the compiled market research reports will be promptly addressed by the Bonito Research team. We request our customers to reach out to us in such cases